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Common Queries

I placed my order, can pay for it already?

Yes, you can pay for your order via the different payment methods. If you are collecting your order, please wait for the confirmation from us, before arranging a date to collect your order.

There is no Delivery charge in my cart, is it free delivery?

Unfortunately not - Shipping Calculation Costs Invoice is to be Emailed to you after checkout (all door to door courier costs are calculated according to the Volume,Weight and Distance of the order as per Time Freight's Online Courier service fees - we currently only ship in South Africa)

What are the payment options?

Currently we accept online payments via the Yoco online payment gateway which is safe and secure. We also accept payments via EFT, as well in card payments via our card and pin machine which we have at our premises. 

What is your return policy?

Should you not be completely satisfied with our product, we will address the query upon return and inspection of the product. It might be considered for a replacement or a 50% refund. Delivery fees are non-refundable.

When do I get my order?

Once a payment for the online order and shipping costs are finalized you items will be shipped and you should receive them within 5-7 business days.

How do I order online?

For an online order guide please refer to our blog post for a detailed explanation ,also feel free to make use of our chat bot helper or email us if he is asleep.

What are your banking details?

Standard Bank
Account Name : Kitchen Garden
Account # :1014 868 6336
Branch Code : 051001

Thank you for your order!

Is there a minimum order amount?

Yes, the minimum order amount for online an online orders is R500.

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