Common Queries

I placed my order, can pay for it already?

No, in order to process the order we need to calculate the delivery costs for the package accurately. Please refrain from payment until the you have received a delivery cost confirmation email. should you be collecting you can process the payment immediately with arrangement of collection time.

There is no Delivery charge in my cart, is it free delivery?

Unfortunately not - Shipping Calculation Costs Invoice is to be Emailed to you after checkout (all door to door courier costs are calculated according to the Volume,Weight and Distance of the order as per Time Freight's Online Courier service fees - we currently only ship in South Africa)

What are the payment options?

Currently we accept Payments in South Africa via EFT Only. (after receiving delivery invoice, the amount of delivery + the total amount of the order needs to reflect in order for the order to be dispatched)

What is your return policy?

Should you not be completely satisfied with our product, we will address the query upon return and inspection of the product. It might be considered for a replacement or a 50% refund. Delivery fees are non-refundable.

When do I get my order?

Once a payment for the online order and shipping costs are finalized you items will be shipped and you should receive them within 5-7 business days.

How do I order online?

For an online order guide please refer to our blog post for a detailed explanation ,also feel free to make use of our chat bot helper or email us if he is asleep.

What are your banking details?

Capitec Bank
Account Name : Kitchen Garden
Account # :1276147285
Branch Code : 470010

Thank you for your order!

Is there a minimum order amount?

Yes, the minimum order amount for online an online order is R300.